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Privacy Policy

Last updated: 4 November 2026

1. Who we are

This privacy policy explains how UK Digital Partners, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom (company number 17002981) ("we", "us", "our") collects and uses personal information when you visit ukdigitalpartners.com, contact us or use our services.

We are the controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy or your information, email info@ukdigitalpartners.com or call +44 20 3290 3896.

2. Information we collect

We only collect the information we need. This may include:

  • Enquiry details. When you use our contact form, we collect your name, email address, phone number, company name, the service you are interested in and anything you write in your message.
  • Communications. Emails, phone calls, WhatsApp messages and other messages you send us, including any files or information you share.
  • Client and project information. If you become a client, we hold your contact and billing details, project briefs, content, approvals, invoices and payment records. We may also be given access to your website, hosting, social media or advertising accounts so we can deliver the work.
  • Technical information. When you visit our website, our hosting provider automatically records basic technical data such as your IP address, browser type, device and the pages you request, in server logs used for security and to keep the site running.

We do not knowingly collect sensitive (special category) information, and we ask you not to send it to us.

3. How and why we use your information

We use your information for the following purposes, on the lawful bases shown:

  • To reply to your enquiry and prepare quotes – our legitimate interests in responding to people who contact us, and taking steps at your request before entering into a contract.
  • To deliver our services and manage your project – performance of our contract with you.
  • To send invoices, take payments and keep business and tax records – performance of our contract and compliance with our legal obligations.
  • To keep our website secure and working properly – our legitimate interests in protecting our website and business.
  • To send you news or offers about our services – only where you have agreed to this, or where you are an existing client and have not opted out. You can unsubscribe at any time.
  • To deal with complaints, disputes and legal claims – our legitimate interests and compliance with our legal obligations.

4. Who we share your information with

We never sell your personal information. We only share it where necessary with:

  • Service providers who help us run our business, such as our website hosting and email provider (Hostinger), payment and accounting providers, and communication tools such as WhatsApp. They may only use your information to provide their service to us.
  • Platforms you ask us to work with, such as your hosting company, domain registrar, app stores, social media or advertising platforms, when needed to deliver your project.
  • Professional advisers such as accountants and solicitors, and authorities such as HMRC, where the law requires it.

5. Third-party content on our website

To display our website, your browser loads fonts from Google Fonts, images from Unsplash and video from Mixkit. These providers receive your IP address and basic browser information so they can deliver that content. Our website also links to WhatsApp, Trustpilot and Google; if you follow those links, the privacy policy of that service applies.

6. Cookies

Our public website does not currently set analytics or advertising cookies. Our contact form does not place cookies on your device. If we add analytics or marketing cookies in future, we will update this policy and ask for your consent where the law requires it.

7. International transfers

Some of our service providers, such as Google and WhatsApp (Meta), may process information outside the UK. Where this happens, we rely on the protections required by UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement and Addendum.

8. How long we keep your information

  • Enquiries that do not become projects are kept for up to 12 months, then deleted.
  • Client, project and financial records are kept for 6 years after the end of the financial year in which our work ended, to meet tax and legal requirements.
  • Marketing preferences are kept until you unsubscribe, after which we keep a record that you have opted out.
  • Server logs are kept for a short period by our hosting provider for security purposes.

9. How we protect your information

We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls and password-protected systems. Only people who need your information to do their job can access it.

10. Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict how we use your information;
  • object to us using your information based on our legitimate interests or for direct marketing;
  • ask us to transfer your information to another organisation in certain circumstances; and
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@ukdigitalpartners.com. We will respond within one month. There is normally no charge.

11. Complaints

If you are unhappy with how we have used your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Children

Our website and services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.